브라우저 IE10 노출 배너느낌표

This browser is no longer supported. Please update Chrome browser for the best experience.

Chrome Download
브라우저 IE11 노출 배너느낌표

This browser will be unsupported soon. Please update Chrome browser for the best experience.

Chrome Download
브라우저 IE10, IE11, 크롬을 제외한 노출 배너

Bithumb works best with Chrome browser. Please use Chrome for the best experience.

Chrome Download
브라우저 Chrome 전환 띠배너 닫기

[FAQ] Digital assets incorrect deposit policies

  •  [FAQ] Digital assets  incorrect deposit policies




    Incorrect deposit processing based on wrong tag (memo, message) requires additional evidence documents.  

      Please send a picture of you logging into the exchange website or individual wallet that shows your TXID, 

      wallet address, and quantity of coin to [Support] - [Verification Help Center] - [Other evidential docuument]

    - Please send us [1:1 inquiry] if you wish to check your incorrect deposit. 

    - Incorrect deposit process is available to those who completed their KYC and level 2 or higher. 

    - Virtual assets not listed or no longer supported by Bithumb will be returned to another exchange or the user's personal wallet. 

    - An informative text message regarding transaction fee deposits will be sent prior to the handling of deposits to the wrong address.

    - For deposits made to wrong addresses that charge fees, the process may be delayed if the fees are not deposited.

    - The processing time may be extended if further confirmation is required. 

Need more help?1:1 Inquiry

Termination of Mobile Login Service

Now, login
with your Email!

Why do I have to login with my Email?

  • Email registration is now mandatory for using Bithumb.

    Register your email and continue using Bithumb conveniently.

    See more
  • phone 아이콘 이미지

    Don’t worry if your contact number has changed.

    You can change your contact number after registering your Email

Confirm
approve
Cancel

BTC OPEN Season 1 has ended.

We will be coming back with Season 2.
Thank you.