To register for CDD,
scan the QR code or use the Bithumb app.
Q. How do I release a dormant account?
Accounts that have not been logged in for 1 year will be dormant.
You can release it in the following two ways below.
■ Release method
1. SMS authentication via your registered phone after logging in
2. Submit identification documents [Click here for submitting identification documents]
*Document guidelines:
1) Photo of your face with a valid passport and hand written memo with your name and date of submission.
2) Route: Support > Verification Help Center > Other Evidential document.
If your mobile number has changed and can't receive SMS via your previous phone, you can release a dormant account by submitting your identification documents at [Verification Help Center]
If you have difficulties with releasing a dormant account, please contact our customer support center by 1:1 inquiry or email: info@bithumbcorp.com
Your request for CDD has been rejected.
Please register for CDD again.
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반려 사유는 알림톡(SMS)을 확인하시거나, 고객센터(1661-5566)로 문의해 주세요.
To register for CDD,
scan the QR code or use the Bithumb app.
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