Bithumb 24/7 Call Center

300 professionals, the largest in the industry

Bithumb operates the largest cryptocurrency call center in the industry with
'customer-focused' service as its motto. Around 300 customer support agents conduct support activities swiftly and accurately within
the 2,900 m2 customer support center. Their goal is to achieve a 100% response rate to minimize inconvenience to customers.

  • Operating 24/7

    Please contact the Customer Call
    Center at 1661-5566 at any time if
    you have any inquiries while using Bithumb. The Bithumb Call Center is operated 24/7 without any holidays to quickly respond to customer inquiries.

  • Professional foreigner customer support service

    Bithumb has customer support agents exclusively responsible for foreigners performing foreigner customer support services for languages including English, Chinese, and Japanese so that foreign customers can make inquiries without any inconvenience.

  • Specialized VIP customer support service

    Bithumb established a VIP exclusive call center for a more specialized customer system to provide faster and specialized service for our VIP customers.

Bithumb Customer Support

Careful customer support service of offline Customer Support

Bithumb operates the first off-line customer support center in the industry for Korea, providing 1-on-1 personalized customer support services. Total of 4 customer support centers in Gangnam, Gwanghwamun, Busan, and Daejeon provide fast and specialized response services including instructions in using the Bithumb homepage, cryptocurrency transactions, information on real-name transaction systems, and plans to cope with financial damages. Also, English, Japanese, Chinese customer service and a separate VIP customer service counter area has been prepared with foreigner exclusive customer support agents to provide VIP specialized support, maximizing the satisfaction of our customers.

Gangnam Center Gwanghwamun Center Busan Center Daejeon Center

Gangnam CenterFl. 1 Nesville, 17, Yeoksam-ro 7-gil, Gangnam-gu, Seoul, Republic of Korea (Lot number: 830-41, Yeoksam-dong)

Gwanghwamun CenterFl. 1 Center Place, 40, Namdaemun-ro 9-gil, Jung-gu, Seoul, Republic of Korea (Lot number: 155 Da-dong, Jung-gu, Seoul)

Busan CenterFl. 1 Daewoo World Mark Centum, 25, Centum dong-ro, Haeundae-gu, Busan, Republic of Korea (Lot number: 1488 Woo-dong, Haeundae-gu)

Daejeon CenterFl. 1 Building A, 246, Daedeok-daero, Seo-gu, Daejeon, Republic of Korea (Nexus Valley, Dunsan-dong)

Real-time Kakaotalk inquiry service

쉽고 빠른 상담을 위한 실시간 카카오톡 상담 서비스

Bithumb has opened a Kakaotalk inquiry channel for the convenience of our customers.
Receive comfortable customer service by adding us as a Kakaotalk friend.

Register security password
Register a security password to prevent hacking incidents and enhance
security.


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Change security password

Change your security password regularly to prevent hacking incidents.
Easily predictable patterns, such as a combination of four consecutive or repeating numbers, the numbers included in your password and your email address and the last four digits of your mobile number are not allowed.

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Changes of password

Please make sure to change your temporary (security) passcode in order to log in.

  • - Password must be between 8 - 12 characters long (including special characters).
  • You are not, however, allowed to use other special characters than ~!@#$%^*.
  • - Avoid using the same or similar password that you use to sign in to any other site/exchange. Leaked password will lead to someone getting unauthorized access to your account.
phone verification
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Security password
Reset security password
Temporary security password will be sent to your registered e-mail address.
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Register additional email
We are registering email addresses
for security and smoother site use for existing members.
* Registration and verification only occurs once.
Please verify the email sent and log-in again.
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