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[FAQ] Digital assets incorrect deposit policies

  •  [FAQ] Digital assets incorrect deposit policies



     

     Please send us [1:1 inquiry] if you wish to check your incorrect deposit.

     Incorrect deposit processing based on wrong second address (tag, memo, message) requires additional evidence documents.

     Please send a picture of you logging into the exchange website or individual wallet that shows your TXID, wallet address, and quantity of coin to

     [Support] - [Verification Help Center] - [Other evidential docuument [Other evidential docuumet]

     Incorrect deposit process is available to those who completed their KYC.

     The fee payment request for Mis-deposit will be made through Email or SMS.

     Coins/tokens, that are not listed on Bithumb or suspended from transaction support, will be returned to the owner's private wallet or to wallet in other exchange(s).

      It can only be returned through the same network type as the network in which the mis-deposit is made.

     The fee will be deducted in KRW. If the owner does not have KRW points in the Bithumb account at the point of return, the execution of the return can be delayed.

     If additional verification is required, the processing period may be delayed and we will inform you if you need additional documents.

     For some types of incorrectly digital assets, a small amount of transmission fee may additionally occur. In this case, the amount except the fee becomes the final transmission volume.

     Depending on other types of incorrectly digital assets, the processing period may be delayed or processing may not be available due to technical reasons.


    [Types of unavailable incorrectly deposited digital assets Processing]


    ■ If non-listed MAINNET digital assets are incorrectly deposited

    - Cannot be processed until it is listed. Deposit can be processed after being listed. 

    ■ If only the MAINNET is listed on Bithumb and tokens based on the main-net are incorrectly deposited

    ** ex) If non-listed SOL tokens are deposited to the SOL address

    ■ If incorrectly depositing USDT to networks other than the networks below

    - OMNI, ERC20, TRC20, BEP20, TERRA, KCT7 

    ■ If transmission of the contract-based tokens is blocked by the foundation

    ■ Incorrectly deposited digital assets except above that needs additional verification

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