sector level Security solution
Up to 6 billion KRWComprehensive cyber
Enhanced CustomerIdentification Procedures
Access informationChecking system
Bithumb is the first among the domestic cryptocurrency exchanges to introduce a consolidated security solution ‘AhnLab Safe Transaction’ and to set up an Android vaccine application ‘V3 Mobile Plus 2.0’’. These are the most advanced security solutions, used by commercial banks, providing protection against hacking and upgrades in server security at the exchanges through network separation and IPS(intrusion prevention system). A 24/7 monitoring system is also in place, along with security consulting provided by the top security firm in Korea.
Bithumb strives to achieve a world-class security system for the safe transactions of our customers.
Bithumb creates a transparent transaction environment by adopting an anti-money laundering (AML) policy that complies with international standards. As part of our ongoing effort to strengthen our Know Your Customer (KYC) certification, customers must self-certify themselves by mobile phone and a place of their legal residence must be certified when they sign up for membership. Our enhanced customer identification procedures prevent intrusion into our system by users from High-risk and other monitored jurisdictions. This prevents cryptocurrencies from being illegally used for terrorism and crime.
Our security defense system also prevents abnormal access of ID codes that might pose a cyber risk. This way, we protect our customers\' assets from risks such as hacking and illegal transactions. If you see a guiding message popping up when you long in, immediately contact the Bithumb Call Center to identify the exact cause or visit the Bithumb Customer Center to request unblocking your access. Then, you will receive help with logging in again.
High-risk and other monitored jurisdictions
Countries and Territories designated by the Financial Action Task Force on Money Laundering(FATF) as insufficient in the fight against money laundering.
Your access information can be checked at My Page. A confirmation text message will be sent out to the registered cell-phone number every time a log in occurs. Immediately change your password if you find any unauthorized access or log in to your account. Check Access Information
Bithumb’s top priority is securely protecting personal information and assets of our customers.
We will continue to work hard on providing safe transaction services.
Change your security password regularly to prevent hacking incidents.
Easily predictable patterns, such as a combination of four consecutive or repeating numbers, the numbers included in your password and your email address and the last four digits of your mobile number are not allowed.
Please make sure to change your temporary (security) passcode in order to log in.